Dissertation on total quality management


English abstract

Total Quality Management in Library and Information Sectors

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Quality Management Degree | MSc Quality Management

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Calaméo - Total Quality Management Dissertation –Tips for Ph. D Students

The primary objectives of this study were: 1 to broaden the knowledge of TQM by assessing the perspectives of current management philosophy; 2 to provide a self-assessment framework for the successful implementation of TQM in different business types; and 3 to suggest several management techniques to help a firm become a world-class organization.

A cross sectional field survey was conducted to answer the above questions. Multiple methods were utilized to provide a rich basis for interpreting and validating the findings. The results of the statistical analysis revealed several important findings.

First, all hypothesized quality success variables were positively associated with TQM success. Second, the people-oriented factors are more highly associated with both TQM success and competitive advantages than technically-oriented factors. Third, this research revealed that two variables information technology and management of process quality have a multivariate interaction effect with industry type on the dependent variables TQM success and competitive advantages.

The study results also indicate that there is an interaction effect of these two independent variables on one of the dependent variables in terms of TQM success. The group differences of these variables on TQM success in service organizations were regarded as crucial compared to the manufacturing companies.

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These findings indicate that the Baldrige criteria should be established based on the industrial characteristics. Advanced Search. Search Help.

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